Last updated: October 22, 2026
This policy applies to every service bought on naimreza.com, including WordPress development, WooCommerce development, static website development, website security, website speed optimization and VPS server setup. These are digital services and nothing is shipped, so there are no physical returns. This page explains how refunds, revisions and free support work.
Refunds
- Before work starts: if you cancel before I have begun, you get a full refund of the amount you paid.
- After work has started: you can cancel at any time. I will refund the part of your payment that covers work not yet done, and I will tell you the amount before I process it. Work already completed is not refunded.
- After delivery: once I deliver the final work, the order is complete and is not refundable. If something is not right, you can use your revisions or free support, described below.
- If I cannot deliver: if I am unable to deliver the service as described in your package, you get a full refund.
Free support for WordPress and WooCommerce development
Every WordPress development and WooCommerce development order includes 1 month of free support, starting on the day I deliver the completed project.
Free support covers:
- Fixing bugs or errors in the work I built
- Helping you use the website or store I delivered
Free support does not cover:
- New features, new pages or changes to the approved design or content
- Problems caused by edits, plugin or theme updates, or hosting changes made by someone else
- Issues with third-party plugins or services that are outside my control
Work that falls outside free support is quoted separately, and extra support is available after the free month ends.
Revisions for all other services
Static website development, website security, website speed optimization and VPS server setup follow the revisions and delivery time listed on the package you choose. A revision is an adjustment within the scope you agreed. New requirements count as a new scope and are quoted separately. Once the revisions in your package are used, any extra changes are quoted before I start.
Custom orders
If you order through a custom quote, the refund, revision and support terms written in that quote apply wherever they differ from this page.
Coupons and discounts
Refunds are based on the amount you actually paid, after any coupon or discount has been applied.
Third-party costs
Hosting, domain names, premium themes, plugin licenses and other tools bought from other providers are not part of my service price, so I cannot refund them.
Premium plugins and updates
Where a project uses a premium plugin or theme, I use the GPL-licensed version at no extra cost to you. GPL copies do not include automatic updates or support from the original developer.
If you want official updates, vendor support or a paid license for a premium plugin or theme, or if a plugin needs a paid license to keep updating, that cost is paid by you directly to the developer. It is not part of my service price and is not covered by free support.
How to request a refund
Email [email protected] with your order number, the email address you used at checkout and a short reason for the request. I will review it and reply. Approved refunds go back to your original payment method, and the time it takes to appear depends on your payment provider or bank.
Questions
If anything on this page is unclear, email me at [email protected] before you order.